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Recent events at HillRunner.com
by on Monday, November 9, 2015  (3 comments)

I'm sure most of you have noticed some of the recent events that have been going on at HillRunner.com. I just wanted to fill you all in with what has been going on.

For those of you who don't want the long story, scroll down to the Bottom Line heading.

For those of you who don't know how small operations like myself handle our websites, we don't have computers ourselves that they run on. I basically buy server space from a company that then hosts the website. The host then takes care of keeping the hardware HillRunner.com is on up to date, running and connected to the Internet 24/7.

Several years ago, I outgrew the host I was on at that time and transferred to a new host. At the time, the host I transferred to was one of the best in the business. They had a great reputation for reliability and top of the line service. Unfortunately, about 2-3 years ago, they were bought out by a parent company that tends to buy hosting companies with great reputations, then cuts costs in order to boost profit margins. Of course, when costs are cut, the first thing to go is customer service. The second is the latest, fastest, most reliable hardware.

Ever since the buyout, things have been gradually degrading. In the past few weeks, I hit my breaking point. HillRunner.com was not staying up reliably. My emails at times were not going through, especially to Yahoo and Hotmail recipients. Generally, things were just not working well. So I started researching other hosts to move to.

Just over a week ago, I made the decision of what host I would transfer HillRunner.com to. They have a great reputation for keeping websites up and customer service. In addition, they have cutting edge hardware that allows faster load speeds for websites they host. They also offer "no downtime" transfers.

A week from this evening, I pulled the trigger and began the process of moving HillRunner.com to the new host. As you probably know by now, the move wasn't complete until 4 days later. Also, unfortunately, it was not "no downtime". There was an error in server configuration and HillRunner.com was completely down for most of the day Friday. It turns out I didn't know all the details of how the new host's support system works. Now that I do, I know how to get urgent issues looked at in a more timely manner.

However, the transfer is done now. We're on a new server that, through the first few days once up and running on it, has proven to be a fair bit faster and much more reliable.

Bottom Line

I'm sorry for any troubles you may have faced in the past few weeks. Fortunately, those should now be behind us. HillRunner.com is on much better hardware and has a better support staff on hand in case the hardware or any of the systems on it fail. In addition, we should see speeds improve.

If you have any questions or concerns, please don't hesitate to ask.

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3 comments
Ryan

I'd like to hear some input on this if some of you wouldn't mind. How are you finding HillRunner.com to perform over the past week? It seems like it's faster to me but some of my logging says it's actually slower on average. Are some of you out there experiencing some pretty slow load times? As much as I'd hate to go through another challenging transition, I would rather do so sooner than later if this host is not offering what they promised.

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cesar

For me personally its not slow, quiet the opposite, its been fast the last week.

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Ryan

It's similar for me. I've seen a few occasions of slowness but it's been generally fast. However, some logging on overall performance suggests some people are experiencing slow page loads. If anyone out there reading this is experiencing that, I'd love to hear from you so we can troubleshoot what's up.

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